Odd laptop failure

Well back in feb. i picked up a toshiba satalite laptop (on sale). Opened it this morning and POP (about as loud as a .22 CB) i have a bunch of cracks and black streaks across the screen. I call toshiba CS and get some lady in ashkanistan that tells me the toshiba doesnt fix cracked screens no matter what caused them. She gave me some place in iowa to send it to that is supposed to fix it. Great.